Below, we’ve gathered some helpful resident resources and quick responses to any questions you might have. If you don’t find what you’re looking for, please contact us at the main office.

Air Force Privatization

• What is the Air Force Privatization Program?

   

  • The Air Force Privatization Program is a government initiative which allows private sector developers to leverage appropriated construction funds and government owned property to own, operate, maintain, improve, and assume responsibility for military family housing.
    
    




• How does privatization affect the service that military members receive?

   

  • Hunt Companies draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer services and Maxwell Family Housing promises to deliver a product that meets or exceeds the standards in the surrounding community.
    
    




• What is the satellite policy for new homes? Existing homes?

   

  • Satellites are allowed with prior written approval by the management office.  They must be located in the side or back yard.  Satellites may not be attached to the house or fence. They may not be placed in a common area




• What is the shed policy for new homes? Existing homes?

   

  • Sheds are allowed with prior written approval from the management office and must be placed in the side or back yard.
    
    




• If we are asked to vacate our homes for demolition, who will pay for our move to a new home?

   

  • Residents required to move due to development and construction will not pay any out of pocket expenses. Your move will be paid for by the government.





Basic Allowance for Housing

• How does military housing privatization affect a service member’s Basic Allowance for Housing (BAH)?

   

  • Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization, service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative, all service members choosing to live in privatized military housing receive their BAH and use the BAH to pay the privatized housing provider. The rent payment (usually equal to BAH) will be automatically transferred to Maxwell Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees. The BAH is used by the company to maintain and operate the existing housing, as well as to fund the construction of the new houses and amenities.




• How is an individual’s BAH entitlement and rent allotment determined?

   

  • The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, and his/her rank. An allotment from the service member's account is set up upon lease signing to pay rent.




• Who is going to process the Service Member’s allotment?

   

  • Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military, processes military personnel allotments. MAC systems assure payment directly from the Service Member's pay. When the BAH rates are adjusted annually, MAC will automatically update the allotment amounts; it will be a seamless for Service Members. Marine and Coast Guard Members must set up their own allotments.




• Will BAH be counted as income? Specifically, will it affect the cost of children’s day care?

   

  • BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income and programs based on an individual's gross income may be affected.




• Will BAH affect the Service Member’s LES and net pay?

   

  • No. At the end of each month, the service member's Leave and Earning Statement (LES) will show that BAH has been transferred via an allotment equal to the monthly rent. There should be no changes to the Service Member's net pay.




• How will rent be paid and what does it cover?

   

  • Your rent will be automatically paid for you through a third party BAH processor that will work with the DoD Defense Finance Office. Each month you will see the transaction on your Leave and Earnings Statement (LES). The BAH at the with-dependent rate is paid as rent. BAH includes an allowance for rent and utilities.




• Is rent based on the size of the home or BAH?

   

  • Rent is based on BAH, which in turn is based on rank, not on the size of the home.




• How does BAH work for families where both spouses are Service Members?

   

  • Both Service Members will receive BAH. The senior member will receive it at the with-dependent rate, while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules, only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount, so the family can keep the BAH of the junior member.





Lease Signing

• What kind of lease does Maxwell Family Housing use?

   

  • The lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a 12 month lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner The lease also sets the service member's BAH as the rent payment.




• What happens if I earn a promotion during the lease period?

   

  • In the event of a promotion, the Service Member may request a move to a base house commensurate with his or her new rank. The member’s rent will be increased to match the increased BAH. The move would be voluntary and at the member's expense, and is subject to housing availability.




• What happens if I’m demoted during the lease period?

   

  • In the event of a demotion, the Service Member will pay the decreased BAH amount for rent, but must notify the management office in writing.





Our Services

• Who will be performing maintenance service requests for the privatized housing, and will I be charged?

   

  • The fully bonded maintenance staff will be resolving all service requests for the residents. Residents are never charged for the services. Typically maintenance requests are completed within 24 hours. Residents are not required to be home while the request is being completed.

    Click here to submit a maintenance request online.




• How do I contact Maintenance if I have a maintenance service request?

   

  • You can submit a request online or contact our 24-hour a day service line at (334) 262-1617.




• Who will be providing security to my neighborhood?

   

  • The perimeter of the base will remain under military control, including all gate access points. The security procedures in place today will remain in effect. The Police and Fire services will remain the responsibility of the Installation and is paid for by the project.




• Will garbage be picked up?

   

  • Yes. Maxwell Family Housing will be responsible for trash pickup at no additional cost to the resident. Our Trash Vendors pick up every Monday and Thursday. They will also pick up your Bulk items every Friday.




• Do I need to mow my own lawn?

   

  • We are responsible for your general basic lawn care unless you have a fence, then the resident is responsible for mowing inside their fenced in area. For your convenience, we have Lawn mowers available at self-help for check out.  Although our Lawn Care providors will mow your lawn, we always encourage our residents to enjoy their lawn, plant flowers, decorate, etc.   
    
    





Resident Guidelines

• How many pets are allowed in housing per the resident guidelines?

   

  • Two pets (cats or dogs) 




• Do you have any breed restrictions?

   

  • Tenants may not board pets that weigh more than 100 pounds and certain breeds are not allowed, including Pit Bulls, Rottweiler’s and Doberman Pinschers.
    
    




• What are the requirements for vacating a home?

   

  • Written notice is required 30 days prior to your lease expiration date and should be given at your management office as soon as you are aware of your moving arrangements.